FOR HOTELS & FINE DINING

Guest experience, held to a higher standard.

Every review answered within the hour. Every enquiry met, day or night. A standard most properties promise and few actually keep.

Request an Introduction View Terms

14 hospitality houses on the introduction list

THE PROBLEM

One slow reply is the only thing a guest never forgives.

Article I.

92% read reviews first

A delayed or generic reply signals neglect — and in hospitality, neglect is remembered longer than almost anything else.

Article II.

Most enquiries arrive at 3am

Front-of-house teams are stretched thin overnight. Every missed message is a gap your competitors don't have.

Article III.

1 in 5 bookings, lost

During peak season, enquiries left waiting more than an hour are far more likely to book elsewhere.

THE STANDARD

Four principles. No exceptions.

First —

Every review, answered in your voice

On-brand replies to every guest review within the hour, 24 hours a day — including the hours your team is asleep.

Second —

Every enquiry, met instantly

WhatsApp guest messages answered the moment they arrive — even at full occupancy, even overnight.

Third —

One standard, every property

Hospitality groups oversee every site from a single ledger — the same standard, consistently kept.

Fourth —

Set up by hand, not by form

Every property is onboarded personally, around your brand's own voice and existing systems.

HOW AN INTRODUCTION PROCEEDS

Three steps. Nothing asked of your team.

A quarter hour's conversation

We learn your voice, your channels, and how matters are currently handled.

Everything connected, on our side

Google, WhatsApp and your booking channels linked. Nothing to install.

In effect within 48 hours

You approve the tone. From there, every matter is handled.

THE LEDGER

What changes for your guest.

Without The Standard

With The Standard

Review response

Next morning, if at all

Within the hour, always

Overnight enquiry

Waits for front desk

Met the moment it arrives

Multi-property tone

Varies by shift, by site

One standard, everywhere

Peak season

Stretched, enquiries missed

Never stretched, never missed

Harsh Banger

Proprietor

WHO KEEPS THE STANDARD

Kept by someone who answers the telephone himself.

"I built this after watching properties lose guests and reputation to something entirely fixable — a slow reply. The Mayfair Standard exists so that no property need lose either again."

—

Onboarded by hand

Every property set up personally — no call centre, no junior handoff.

—

Proven before it was named

The same engine already at work for independent restaurants across the UK.

—

A direct line, kept open

My own WhatsApp and number — never a ticket queue.

2026

Established, and kept personally by its founder

24/7

Coverage, every property, every hour

<1hr

The standard for a guest reply

The Mayfair Standard is presently extended to a small founding circle of hospitality houses. Early members shape its practice, and keep founding terms for the life of their membership.

TERMS